Refund policy
At Dog Mom Club, each item is made especially for you once your order is placed. Because of this, we do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.
Please inspect your order upon arrival and contact us immediately if you receive a damaged, defective, or wrong item so we can evaluate the issue and make it right.
To report an issue with your order, please contact us at:
support@mydogmomclub.com
Please include:
- Your order number
- Photos of the item and issue
- A brief description of the problem
If your request is approved, we will provide instructions for the next steps.
Non-Returnable Items
We do not accept returns or exchanges for:
- Incorrect size selections
- Buyer’s remorse
- Personalized or custom-made items
- Sale items
- Gift cards
Please double-check sizing and personalization details before placing your order.
Shipping Availability
At this time, we only ship within the United States. We do not currently offer shipping to Europe or other international locations.
Refunds
If your item is approved for a refund due to damage, defect, or an order error, your refund will be processed to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.
If you have any questions, feel free to contact us at:
support@mydogmomclub.com